Customer Interaction Policy
Purpose
Our business is dedicated to providing a respectful and safe environment for both our customers and our team members, including sales representatives and installers. This policy outlines the standards of behaviour we expect from customers when interacting with our sales representatives and installers in their homes or any other locations.
Respectful Interactions
We are committed to fostering a positive and professional relationship between our customers and our team members. We ask that all customers treat our sales representatives and installers with the same courtesy and respect they would expect in return. Our team members are trained to assist you in a professional manner and will always aim to provide the best service possible.
Zero Tolerance for Inappropriate Behaviour
To ensure the safety and well-being of our sales representatives and installers, we maintain a zero-tolerance policy for any form of:
- Harassment, discrimination, or abusive behaviour
- Physical or verbal threats
- Sexual harassment or inappropriate comments
- Intimidating or manipulative actions
If a sales representative or installer feels uncomfortable or unsafe due to a customer's behaviour, they have the right to end the interaction and leave the premises immediately.
Reporting and Response
We take any incidents of inappropriate behaviour very seriously. If a sales representative or installer reports such behaviour, we will:
- Investigate the incident thoroughly.
- Take appropriate actions, which may include:
- Contacting the customer to address the behaviour.
- Refusing future service to the customer.
- Reporting the incident to local authorities if necessary.
Our priority is the safety and well-being of our team members, and we will take all necessary steps to protect them.
Refusal of Service
We reserve the right to refuse service to any customer whose behaviour is deemed inappropriate or poses a risk to our sales representatives or installers.
Legal Protections
Our sales representatives and installers have legal rights to a safe working environment. We will fully support any legal action taken in response to customer misconduct.
Conclusion
We value our customers and strive to provide an excellent service experience. However, the safety and respect of our sales representatives and installers are non-negotiable. We appreciate your understanding and cooperation in maintaining a positive and safe environment for everyone.
Thank you for your cooperation.